Frequently Asked Questions
Save time! Here are some Frequently Asked Questions to help you find the answer you're looking for.
Once your item has been dispatched you will receive an email notification with a unique tracking code.
We are partnered with Australia Post to ensure safe & secure delivery of your items. Australian orders are shipped via eParcel from Broome , Australia. All items are trackable and have the option to require signature on delivery. Please note the tracking number may not be valid immediately. Once the parcel is accepted by Australia Post the tracking number will be valid.
YES. We can ship International. Postage costs vary, and some countries maybe not available for shipping, due current Con- vid restrictions. please drop an email to confirm cost
We are committed to customer satisfaction. If you are not satisfied with your Barrells online purchase simply return it to us within 21 days
Yes you can return any items via the returns process for refund or exchange if the item/s are in adherence to our returns policy. Please make note of size/colour exchange that you are after, or contact us at [email protected]
Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by the customer service, the swing tag remains attached and the hygiene sticker is in place
Simple answer is yes, but his does not include warranty claims or repair items, the postage costs of these must be paid by the customer.
For any warranty or watch issues, please contact Rip Curl via the below
To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.
- Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
- Include all of your contact details especially an email address
- A brief description about the issue
- Any previous job numbers if you have returned a watch before
- A copy of the proof of purchase (if it is a warranty claim)
- Package it so it will not get damaged in the post
- Please send it registered post so you can track it
The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.
Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.
Watch warranty and care instructions.
Our secure payment system accepts all major credit cards, PayPal and AfterPay.
Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.
Yes, Gift Vouches can be purchased online, and used in store, and online.
Our footwear is in US sizes. As a guide, US and Australian sizes are the same.
Also see Havinnas's size chart, to compare before purchase
Can't find what you are looking for?
If for any reason you can't find the answer to a question you need answered, please feel free to get in contact with us.