We are committed to customer satisfaction. If you are not happy with your Barrells online purchase simply return the item/s for a refund within 21 days of purchase following the below process.
Please ensure your return is within the returns period, all orders outside of this will be returned to sender.
Our warehouse remains open to accept your returns. Only in-store options are temporarily unavailable. Please allow up to 7-10 days for your refund to be processed before contacting customer service. If you wish to exchange an item, please put the details in the parcel along with the item you’re returning.
Return via Australia Post
STEP 1: Read and agree to our returns policy
1. Item returned within 21 days of purchase.
2. Item is not been worn, marked, used or damaged, and includes all tags, stickers and is in original re-usable packaging.
3. Item was purchased via the official Barrells online store.
Yes, my return(s) meet the 3 criteria listed above
STEP 2: Pack & Label your item(s)
Any items being returned need to have an Australia Post returns label on them.
You can generate this label by following the link below.
Have any questions? Head over to our contact page.
21 DAY EXCHANGE
Please email [email protected], call our in-store crew (08) 9192 1313 if you need to exchange your item for a different size or product. We will try our best to help you out with getting your correct size but our stock is sometimes limited and we might not have the item you’re wishing to swap. In the case we don’t have the item in stock you’re wishing to swap we can offer an online credit. All items must be returned in the condition it was sent; not to show any signs of wear or tear, the product hasn’t been washed/ironed etc. Buyer must pay for return shipment.
Swimwear must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
Sale items cannot be returned for a refund
WHERE DO I SEND MY RETURN?
To complete your return or exchange, please email us.
Broome WA 6725 Australia
We recommend sending your return with registered post or postal insurance. We will not hold any responsibility for missing parcels.
If you receive a damaged or faulty item, please email us at [email protected] with photos, your order number and details of the fault and we will try our best to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed. Shipping costs are non-refundable.
If the item was marked as pre-order, this means that is isn’t currently in stock. However we will ship it as soon as it becomes available and you will receive a confirmation email with your tracking number when this happens.